These general terms and conditions for purchasing ALAS DE COLORES products are governed by the terms and conditions of access and use of www.alasdecolores.com and products purchased through the website www.alasdecolores.com will be subject to the chosen shipping and delivery conditions.

These general terms and conditions for purchasing ALAS DE COLORES products are governed by the terms and conditions of access and use of www.alasdecolores.com .
Products purchased through the website www.alasdecolores.com are subject to the shipping and delivery conditions selected by the user and are subject to availability on the site. The user is solely responsible for providing accurate shipping information. The chosen shipping and delivery timeframe begins once the seller has validated the purchase and payment method, and three business days will be considered for fulfillment of this timeframe. Orders will be shipped from the city of Medellín, Colombia. Products will only be delivered Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding holidays.

After the customer submits the delivery information to the website, they must verify that someone is always available to receive the package. Otherwise, the product will be held by the carrier. The User acknowledges and accepts that the location data provided to ALAS DE COLORES for the delivery of products purchased through the website is true and current. Therefore, the User voluntarily declares that, by providing this data, they irrevocably authorize the person present at the address provided by the user at the time of delivery to receive the product. Consequently, whoever is present at the address indicated by the User and declares in good faith their willingness to receive the products will be acting on behalf of the User. ALAS DE COLORES will email Users the tracking information so they can monitor the shipment's status online. Warning: ALAS DE COLORES cannot guarantee delivery to regions where the carrier does not deliver. When this happens, we reserve the right to revoke orders that are in these conditions, in which case the order will be reversed and the price will be refunded to the customer as soon as possible.

The products and services offered on this site may only be paid for using the payment methods specifically indicated in each case. The use of credit cards is subject to these Terms and Conditions. In the event of any discrepancy with these Terms and Conditions, regarding bank cards accepted on this site, aspects such as the issue date, expiration date, credit limit, blocks, etc., will be governed by the respective Cardholder Agreement and Terms of Use. Therefore, the Companies will not be liable for any of the aforementioned aspects. The Site may specify certain purchase conditions depending on the payment method used by the user.